Location: Wintercircus, Ghent / Remote

About Karomia ⚡️

Karomia is a fast-growing B2B SaaS company on a mission to help organizations tackle their sustainability compliance challenges and make the world a greener place. Our platform empowers businesses to streamline ESG reporting, allowing sustainability managers to focus on driving real sustainable impact. So we start living in balance with our planet asap.

Our headquarters are at Wintercircus in Ghent, a dynamic hub for the most promising and innovative start-ups. Here, you'll join a vibrant community of forward-thinkers and change-makers.

At Karomia, we’re a team with big ambitions, dedicated to our customers, and eager to make a difference.

Discover more about us on our website: www.karomia.eu.

The Opportunity ✨

As a Customer Success Manager at Karomia, you’ll play a crucial role in ensuring our clients achieve maximum value from our platform. This role is perfect for a proactive, customer-focused professional passionate about helping businesses succeed while contributing to a sustainable future.

Your Responsibilities 🚀

• Act as the primary point of contact for a portfolio of clients, guiding them through onboarding and product adoption.
• Develop and maintain strong, long-term relationships with clients, ensuring their continued success with the Karomia platform.
• Conduct regular check-ins, product reviews, and success planning sessions to ensure client satisfaction.
• Proactively identify opportunities to upsell additional features or services based on client needs.
• Collaborate with the product and development team by relaying customer feedback to enhance the platform.
• Create and deliver client training materials, best practices guides, and webinars.
• Track and analyze key metrics to monitor client performance and identify areas for improvement.